Zoho CRM aggregates customer interactions from multiple channels into a unified interface through its SalesSignals system (Zoho CRM: SalesSignals videos) and the Omnichannel setup (Zopreneurs: Omni-Channel Setup).
Supported channels:
- Email (Zoho Mail, Gmail, Outlook/Office 365 including Graph API)
- Telephony (Zoho PhoneBridge or third-party CTI via Marketplace)
- Live Chat (Zoho SalesIQ)
- Social Media (Facebook, Instagram, Twitter/X, WhatsApp Business, LINE for Business)
- SMS/messaging integrations
- Web Forms
- Surveys (Zoho Survey)
- Webinars (Zoho Webinar/Backstage)
SalesSignals: A real-time notification panel providing context-rich alerts whenever a lead or contact takes an action across any integrated channel—email opens, website visits, ticket updates, social mentions, missed calls, etc. Signals can trigger follow-up actions (Zoho CRM Signals developer documentation).
Enable/disable path: Setup > Experience Center > Signals.