Integration Flows (Powered by Zoho Flow)

22.1 Overview

The Integration Flows module within Creator (accessible as a solution type alongside Applications and BI & Analytics) is powered by Zoho Flow—Zoho's iPaaS (integration Platform as a Service). It provides a drag-and-drop flow builder for automating data transfer between Creator applications and 800+ (growing to 1,000+) external cloud apps and services. This is distinct from Deluge-based external API calls; Integration Flows provide a no-code/low-code visual layer for multi-app automation (Integration Flow).

22.2 Creator Triggers in Flows

Known limitation: If a record is created or updated via Deluge (not by a user action), Creator does not trigger flows. User-driven record creation or updates are required to trigger flow executions (Zoho Creator in Zoho Flow).

22.3 Creator Actions in Flows

22.4 Flow Builder Features

• Drag-and-drop builder: Visual workflow canvas with auto-arrange and undo/redo.
• Decision branches: Conditional logic (if/else).
• Error branches: Handle error states in flows.
• Delay steps: Time-based delays between flow steps.
• Subflows: Reusable flow components.
• Custom functions (Deluge): Write Deluge scripts within a flow for complex logic.
• Data mapping: Map fields between apps with visual field-level configuration.
• Outgoing webhooks: Send data to external endpoints.
• Webhook triggers: Accept data from any system via webhook.
• Email/RSS/URL triggers: Additional trigger types.
• Drafts and Versions: Save flow drafts; maintain version history.
• Test and debug: Run flows manually and inspect execution logs.
• History: View 90 days of execution history; filter by status or date.
• Manual rerun / Auto rerun: Re-execute failed flow steps.
• Template gallery: Pre-built flow templates for common integration patterns.

22.5 On-Premises Integration

Integration flows support on-premises integration via:

• On-prem agent: A lightweight agent installed on-premises to bridge local systems.
• On-prem apps: Connect local applications to cloud flows.
• SQL databases: Connect MS SQL Server, MySQL, Oracle, PostgreSQL via on-prem agent.
• Command line / script execution: Run local scripts from a flow.

22.6 AI Capabilities in Integration Flows (February 2026)

Three significant AI capabilities were added to Integration Flows on February 27, 2026 (February 2026 Release Notes, Zoho Flow AI Blog):

1. Text-to-Flow (Zia): Describe a workflow in plain English; Zia generates a working flow template with the appropriate app triggers and actions. Reduces the barrier for non-technical users to create integrations.

2. Zia Utilities (AI Actions): Built-in AI steps within the flow builder that intelligently process text data:

   • Generate email responses from context
   • Label email content (e.g., "invoice," "query," "complaint")
   • Create product descriptions from plain specifications
   • Generate checklists from free-text instructions
   • Detect tone and summarize conversations
   • Rephrase content for clarity or tone

3. Agentic Actions: Flow steps where Zia autonomously selects the next action based on a configured set of possible actions and a natural language prompt. Zia evaluates the execution context and chooses the most relevant action without human intervention. Example: For a high-value CRM lead, Zia may choose to add a high-priority tag, assign to a senior rep, and notify Presales on Slack—all decided at runtime based on deal context.

22.7 Integration Flow Limits (Enterprise Bundled Plan)

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