OCR (Optical Character Recognition)
- Available in Zoho Creator as a ready-to-use and customizable AI model
- Zoho CRM also supports OCR for document processing
- Extracts printed text from images and documents
- Deluge task:
Recognize Text
ICR (Intelligent Character Recognition) — CRM
ICR in Zoho CRM received a significant upgrade in November 2025 (Zoho CRM Community Digest – November 2025):
| Capability | Detail |
|---|---|
| Technology | Zero-shot field prompting with Visual Language Models (VLM) |
| Text types | Printed and handwritten text |
| Image handling | Rotated images, custom-shaped documents |
| Multi-field extraction | Fills multiple CRM fields from one image |
| No training required | Zero-shot means no dataset setup needed |
| Use cases | Capturing RFQs, onboarding sellers, processing car registrations |
| Availability | Enterprise, Ultimate, CRM Plus, Zoho One; US, EU, IN data centers |