Capabilities
AR-based remote assistance software allowing remote experts to see a field technician's environment via smartphone camera, add AR annotations, draw on the live stream, freeze frames, take snapshots, conduct VoIP/text chat, record sessions, and support multi-participant expert collaboration. New Mobile SDK (iOS and Android) allows embedding Lens into third-party apps. Supports smart glasses hardware. Use cases include field service, maintenance, healthcare, insurance, and manufacturing. ([Zoho Lens](https://www.zoho.com/lens/))
Key integrations
Zoho Desk, Zoho FSM, Zoho SalesIQ
Platform availability
The table below records native platform support as of April 2026, per the master reference. A denotes an officially shipped native app or supported surface; a denotes that the platform is either unsupported or that status is not disclosed.
| Platform | Native app |
|---|---|
| Web | |
| iOS | |
| Android | |
| iPadOS | |
| Android Tablet | |
| macOS | |
| Windows |
Source note
[Zoho Lens](https://www.zoho.com/lens/); iOS and Android SDK confirmed; technician interface is web-based.