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Product #20 · Cluster III — Customer Service

Zoho FSM (Field Service Management)

Field Service Management

Capabilities

End-to-end field service management platform covering work order management, customer asset tracking, scheduling via Dispatch Console (Gantt, Grid, Calendar), live technician location tracking, skill-based routing, job sheets, scheduled maintenance, invoicing from the field, and payment collection. Mobile app empowers field technicians to manage appointments, navigate, track time, upload photos, and collect digital signatures on-site. ([Zoho FSM](https://www.zoho.com/fsm/))

Key integrations

Zoho CRM, Zoho Books, Zoho Invoice, Zoho Inventory, WhatsApp

Platform availability

The table below records native platform support as of April 2026, per the master reference. A denotes an officially shipped native app or supported surface; a denotes that the platform is either unsupported or that status is not disclosed.

PlatformNative app
Web
iOS
Android
iPadOS
Android Tablet
macOS
Windows

Source note

[Zoho FSM](https://www.zoho.com/fsm/); [Play Store](https://play.google.com/store/apps/details?id=com.zoho.platform.fsm).