Capabilities
Cloud-based remote support software enabling technicians to provide on-demand and unattended remote access to Windows, macOS, Linux, iOS, Android, Raspberry Pi, and Chrome OS devices. Key features include multi-monitor navigation, session recording, file transfer, clipboard sharing, Wake-on-LAN, bulk deployment, rebranding, and AI-assisted responses (Zia + OpenAI). Android remote control via screen sharing is supported from mobile devices. ([Zoho Assist](https://www.zoho.com/assist/))
Key integrations
Zoho Desk, Zoho CRM, Zoho ServiceDesk Plus, Freshdesk, Zendesk, Jira, Slack
Platform availability
The table below records native platform support as of April 2026, per the master reference. A denotes an officially shipped native app or supported surface; a denotes that the platform is either unsupported or that status is not disclosed.
| Platform | Native app |
|---|---|
| Web | |
| iOS | |
| Android | |
| iPadOS | |
| Android Tablet | |
| macOS | |
| Windows |
Source note
[Zoho Assist downloads](https://www.zoho.com/assist/downloads/mac-os.html); [Zoho Assist main page](https://www.zoho.com/assist/).
Where Zoho Assist shows up in the rest of the Encyclopedia
The encyclopedia indexes references to Zoho Assist across the 112 chapters and 681-entry feature atlas. Jump to the full passage for context.
- Zoho Assist MCPOfficial and emerging Zoho MCP serversmcp
Zoho Assist MCP is an MCP server or tool set for remote support workflows, sessions, device access context, and support operations with strict safeguards. Within Official and emerging Zoho MCP servers, it is most useful when it protects specific application surfaces that can be made available to AI clients, from CRM records to finance actions, email triage, support, analytics, and remote support. Poorly designed use of this feature usually appears later as bad reports, hidden manual work, duplicate data, or brittle automation. For governance, Zoho Assist MCP should have a named steward and a small regression test. The steward should test trigger criteria, recursion prevention, failure handling, and log visibility; they should also add an acceptance test and a monitoring or review mechanism. This prevents the feature from becoming invisible configuration that only one administrator understands. Source anchors: zoho_mcp (https://www.zoho.com/mcp/), mcp_services (https://www.zoho.com/mcp/services/zoho-services.html).